Welcome to Ideco Support
We are here to help.
For peace of mind, deal only with one of our Certified Partners when selecting a biometric solution,
Ideco offers free support to all our Certified Partners and their Customers who purchase biometric solutions from them
For real time remote support, Ideco's expert support team uses TeamViewer for secure connections to your site, guiding you to a resolution.
Warranty & Repairs programs
For improved service levels and minimised down times
Learn moreGoods return policy
Pre-book on our technical portal or hand deliver
Learn MoreContact Us
We’re here to help with all of your biometric requirements. You can get support by phone, chat, email, schedule a repair, or make an appointment.
Accuracy
Avoiding false acceptance through accurate performance
Capacity
A scalable and agile solution to address a variety of applications in organisations of any size
Compliance
Regulatory and technical compliance providing irrefutable case material
Security
Eradicating risk of breaches; ensuring stringent enforcement of policies
Integration
Eliminating the use of multiple systems and complex interfaces
Speed
Ensuring fast responses with maximum throughput and efficiency
Support
Peace of mind - Ideco operates a fully accredited repair and support centre