Goods return policy
Ideco has an easy 7 step process for the booking in of terminals
- Return Device to Ideco with Fault description
- Select service level option (Fast track, Standard option, etc.)
- Ideco will issue goods received note with tracking number
- After assessment, Ideco will send you a quote
- On acceptance, track progress
- Repair completed
- Payment and collection
Standard Terms and Conditions
All items submitted to the Ideco Repair Center will be subject to the following terms adn conditions:- Non-channel products submitted to Ideco for repairs will not qualify for our discounted repair rates
- Products discontinued by the manufacturer will be repaired using best effort
- Products damaged beyond their economical repair value will be quoted as BER - (Recommend scrap)
- All repairs with a part cost lower than R550 will automatically be completed
- Repair quotes are valid for 14 Days
- Products not collected within 3 months after quotation date will be scrapped to defray storage costs
- Cash account holders should make all due payments in advance prior to collecting repaired units
- Repaired units will carry a 3 months Ideco warranty on work done
- The Ideco warranty & repair program is only applicable to products supplied by Ideco and registered on our stock system